When is trash and bulk trash picked up?
Bulk trash is a service of the Town of Gilbert and they determine the bulk trash schedule. For the complete schedule and any unforeseen changes to this schedule, visit the Town of Gilbert Trash, Recycle, and Bulk Trash page on the Town of Gilbert website.
Who do I contact for clubhouse rental information?
For clubhouse rentals, you can fill out the form or contact Property Management team.
How do I go about obtaining or replacing a pool fob?
Pool fobs are generally provided to owners by individual sales agents when closing on a home purchase. If one wasn’t provided or if you’ve lost your pool fob, Property Manager Marlen Rasmussen can assist you. Replacement fobs are available to members in good standing for the sum of $25.
I purchased a resale home, was not given a mailbox key and don’t know where my mailbox is located. A Post Office representative referred me to the HOA. Can you help?
Postal employees should be aware that the HOA doesn’t maintain individual mailboxes or have a list of individual mailbox locations. In order to locate your box, we recommend that you speak to the local Postmaster or carrier. You may also determine the location by asking the neighbors on either side of you which boxes they own. If you don’t have keys, you’ll need to contact a company such as Express Mailbox Services who will replace the lock and provide you with keys for a reasonable fee.
What’s the best way to report a hazardous common area condition, cluster home landscaping issue, or an after-hours emergency?
During normal Monday through Friday business hours, please contact the Property Management team.. For emergency conditions that occur outside M-F normal business hours, please call Brown Community Management at 480-539-1396 and follow the voice prompts to reach the after-hours on-call Manager.
What is the process for disputing a collection fee, a CC&R fine or clearing a compliance matter from my account which has since been resolved?
Our Community Manager, Marlen Rasmussen, is happy to assist you with such matters and you’re welcome to call her in order to discuss. Please know that she’ll ultimately ask you to put your Association request in writing to marlen.rasmussen@brownmanagement.com for verification, account history research, and processing.
Do I need to obtain Architectural Committee approval before installing a pool, pergola, play structure or driveway extension? How about other exterior changes to my property?
Yes. Per the governing documents, all exterior changes, improvements and alterations to individual lots require Architectural Committee approval. The Architectural Request Form can be found HERE. Completed forms, drawings and samples should be submitted as instructed on the form.
How do I reserve a park ramada?
Common area park Ramadas are available for use on a first come, first served basis and there are no reservations involved. If a resident is interested in placing a bounce house or other equipment in the nearby turf, a Common Area Use Form will need to be filled out and returned per the form’s instructions, along with the equipment vendor’s insurance certification sheet naming the Lyon’s Gate Community Association as additionally insured.